Last Updated: May 12, 2025
At Verazelda, we understand that plans can change. That’s why we’ve outlined our cancellation and refund guidelines to make the process as smooth as possible. Please review the details below carefully.
1. Cancellation & Modification Window
- You may request an order cancellation or modification within 4 hours of placing your order.
- After this window, your order may already be in production or prepared for shipping, which means changes or cancellations may no longer be possible.
2. How to Request a Cancellation or Change
To request a cancellation or order adjustment, please contact us immediately using one of the following methods:
- Submit a request through our Contact Us page.
- Email us directly at support@verazelda.com with your order number and details of the change or cancellation.
3. Orders Already Processed or Shipped
- If your order has already entered fulfillment or been shipped, we are unable to cancel or modify it.
- In such cases, please refer to our Return & Refund Policy for available options once your package has been delivered.
4. Refund Method
- Approved refunds will be credited back to your original payment method (credit/debit card or PayPal).
- Please allow 3–10 business days for your bank or payment provider to process the refund.
Contact Information
We’re here to help if you have any questions about cancellations or refunds:
- Store: Verazelda
- Email: support@verazelda.shop
- Contact Page: https://verazelda.com/contact-us/
- Business Address: 1231 Ariana St, Lakeland, FL 33815, United States.
- Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Sat).
- Support Method: We only provide support via email.
At Verazelda, your satisfaction is our priority. We’re committed to ensuring your shopping experience is seamless and stress-free.