Shipping Information
All products on Velica are made to order. This means your item is produced specifically for you once an order is placed — helping us ensure top quality with every shipment.
While many of our items are printed and shipped from the United States, we also collaborate with trusted production partners to offer a wider variety of designs. Every partner we work with follows strict quality control and ethical standards.
We currently ship all orders using reliable carriers: USPS and FedEx, depending on your location and the selected shipping option at checkout.
ESTIMATED TIME OF ARRIVAL
We process orders on business days which are Monday through Friday, Pacific Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Processing Time:
All our phone cases and AirPods cases are made to order and produced within 24 hours of your purchase. We start crafting your item right away to ensure fast turnaround without compromising on quality.
Delivery Time:
- United States: 6 – 12 business days.
- Rest Of The World: 7 – 15 business days
PLEASE NOTE:
1. The above timeframe is only applied for orders to the US with standard shipping method (“days” here is “business days“)
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
* Check/Track Order Status
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can also log into your account on our website at any time to view real-time tracking updates.
Please note that some orders may be shipped in separate parcels. In these cases, you will receive multiple shipping confirmation emails, each with its own tracking number.
* Tracking Availability
It may take up to 4–6 business days for the shipping carrier (e.g., USPS or FedEx) to scan and update your tracking information in their system. If tracking details are not immediately available, don’t worry — your package is on its way and will appear once scanned.
We appreciate your patience and understanding during this process.
– Contact Customer Service at: [email protected] if you have any doubts referring to your orders.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.